Soft skills training for concrete goals

12.08.2019

“Soft skills get little respect, but they will make or break your career,” says Peggy Klaus, a best-selling author and communication and leadership coach. We at TSCNET Services take a similar view. “We highly believe in the importance of continuous learning and growing together,” explains Aanchal Sood, HR & Development Manager and responsible for the TSCNET Academy with its training opportunities. The latest training is a good example of both our commitment and the opportunities we offer our employees.

At the beginning of July, one third of our employees took part in a tailor-made training programme in a well-equipped hotel directly at Lake Starnberg, about one-hour drive south of Munich. The two-day training was focused communication, team building, awareness, and diversity. A similar training was organised at the end of May and another batch is planned for September 2019 as well – this way all our employees get the opportunity to attend the programme and learn in a nice interactive environment with their colleagues. The training received first class ratings from the participants and enriched our workplace environment.

Impulses in a new environment
“When I look back at the training,” says Gopi Jayasurian, who recently joined as Junior Operations Manager, “I would see it as an overall learning experience in a professional yet very serene environment with beautiful nature around it. I think we all realised the importance of emotional intelligence and mindfulness for teamwork and organisation”. He also appreciated the direct communication and the exchange with his new co-workers. “I could not have asked for a better start than this!” emphasises Gopi.

One of Gopi’s new colleagues is business analyst Irina Boiarchuk, who has been with TSCNET Services for more than a year and a half. “For me, the training was a great refreshment through the new environment and the open, creative and motivating atmosphere,” she states. It was already her second soft skills training with us. “I have been able to further develop existing skills and gain new experience at the same time.” Irina especially liked the very lively teambuilding activities and the opportunity to get to know her colleagues and their so different personalities even better. She also gave high praise to the external trainers from High Balance, a local coaching and training provider.

All for one and one for all…
Its founder Nicola Rohner, dedicated to “holistic training and coaching”, was one of them – as often before. “Once again, we had an awesome training session in which we were able to work on the individual potential of the employees as well as grow together as a team,” she concluded. Working in such a fast growing and diverse company with so many different backgrounds and cultures is both a challenge and a wonderful opportunity. “In such a situation, being able to change perspectives and respect each other’s individual characteristics is not just nice to have, but an essential factor. But this is also one of the reasons why I enjoy working with TSCNET so much – the team’s unconditional will to change things and themselves for the better.” This by the way is exactly what we will try to do again with our future training offers.

TSCNET Services believes in first-class training and personal development (private pictures from training participants)

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TSCNET Forum 2018 with high scores

01.07.2018

Last week from 26 to 28 June our annual TSCNET Forum took place, as in previous years again in the small village Fall, idyllically situated at the Sylvenstein Lake in the Bavarian foothills of the Alps. The annual event can best be compared to a user conference, but with a lot of supporting programme and plenty of space for personal acquaintance and interaction. The offer ranged from presentations, workshops and demo sessions to wake-up activities in the morning, a “Human Bingo”, and a large team competition with Bavarian Olympics and a quiz show at night.

Except for one power transmission network operator (TSO), operators or operational planners from all 14 TSCNET shareholders were participating. Our additional customer Transelectrica, the Romanian TSO, was also represented. The focus was on the collegial exchange and the presentation of the greatly expanded services of TSCNET as one of the European Regional Security Coordinators (RSC).

Uwe Zimmermann, one of the two managing directors of TSCNET, informed the participants about “RSC Services under new legislation”. The following day, the other Managing Director Maik Neubauer explained the latest developments and the challenges in security coordination. In addition, four workshops (“WOPT 2.0”, “Data Analytics”, “Training Scenarios AMICA”, and “Feedback on current services”), a wallpaper session (“TSCNET exhibition”) and three demo sessions (“MRA Tool”, “TSCNET Academy, and “Valigate”) were held.

Apparently not only our organisation team was very satisfied with the three days of the event (although the second day in particular was unfortunately spoiled by rain): From the participants the Forum received a total of 4.52 out of 5 possible points. Many thanks for the excellent feedback! We are already looking forward to the new edition next year!

Participants of the TSCNET Forum 2018 in Fall, a district of the ski and hiking town of Lenggries, just under an hour’s drive south of Munich.

Questions?
TSCNET Forum organisation team
E-mail: forum@tscnet.eu

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A new way of learning: TSCNET Academy!

03.10.2017

Sharing knowledge and experience with our customers is an essential objective of TSCNET Services and might easily be considered as one of the cornerstones of TSCNET’s mission. Our customers have diverging individual interests and aspirations, and a corresponding educational technology has to comply with these client requirements. A fitting tool had to be created and this is how our e-learning project was born!

Anywhere, anytime learning
At TSCNET we have decided to develop an e-learning programme providing individualised professional training and expert support. While e-learning can essentially be understood as network-enabled transfer of knowledge and skills, a specified e-learning solution corresponding with the high demands of TSCNET has to guarantee appealing training possibilities available to everyone, independent of time and place. Thus, the educational technology of TSCNET utilises multiple strategies for imparting knowledge in an individual manner to varied interested parties.

We started working on the e-learning project in early 2017. Initially, the focus lies on providing interactive training courses by means of a time and location-independent platform that is available for a large audience. In doing so, we follow the principles of blended learning and have created an education programme combining online digital media with traditional teaching methods. Learning has never been easier.

Take a look around TSCNET Academy!
Our e-learning solution has been designed for 300 TSC users from our member TSOs and for TSCNET employees. The project’s main component is a versatile Learning Management System. The first e-learning course with which the system is equipped deals with the MRA procedure. This 60-minute course familiarises our users with the complete MRA procedure by allowing them to carry out simulations and do-it-yourself exercises. And what is the most important –  everyone can learn at his own pace! The second e-learning course on GSK functionality is already in development. It is foreseen to be launched in early December of 2017.

Apart from being a training tool for our customers, the e-learning platform is destined to sustain TSCNET’s organisation, by supporting internal trainings for our employees, e.g. exercises on office safety and ISMS procedures. Feel free to visit and experience our TSCNET Academy!

> Visit TSCNET Academy e-learning platform (html)

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Productive TSCNET Forum in the Bavarian Alps

09.07.2017

TSCNET Forums are prime opportunities to share and exchange ideas with fellow users and experts from TSCNET Services and other transmission system operators (TSOs) that are a member of TSC. On June 27-29, 2017, we welcomed 32 participants from twelve European countries to this year’s Forum in Fall near Lenggries in the Karwendel Alps of Bavaria.

The Forum attendees could not only connect with colleagues, but take part in presentations (e.g. about the status of the Regional Security Coordination in Europe, the Capacity Calculation Regions, and the “Winter Package” of the European Commission), demonstrations (“CGMES project”, “TSCNET’s MRA tool”, “Visualisation at TSCNET”, and “AMICA live”), and workshops (“New release of Rulebook and feedback” as well as “IT change management process guide”). On the third day, we also offered a so-called poster session covering nearly half a dozen different issue-areas (“Operations”, “IT”, “Unicorn”, “Business Development”, plus “E-Learning”).

Next to the representatives of Unicorn, TSCNET’s long-term IT partner, we had a special external guest this time: Jan Van Roost, the new Chief Operating Officer from Coreso, the Regional Security Coordinator (RSC) owned by 50Hertz, Elia, National Grid, REE, REN, RTE, and Terna. “We were eager about getting up a programme with a great variety of methods, tools, activities, and approaches,” explains Christoph Meinersmann, TSCNET’s external communications expert who served as the moderator again.

Lots of quality content, plus big fun
“The TSCNET Forum with its exceptional team-building character always is kind of overwhelming for all of us,” said Marlene Petz, Data Quality Manager at TSCNET and responsible for a part of the event’s programme. “It shows how great it is to collaborate and put into life ideas on how to connect on a professional as well as a social level.” Diana Babiac, IT Project Manager at TSCNET, agrees: “Three days packed with fun and interesting topics tailored for a diverse audience, and all that in a picturesque setting.”

Péter Ambrus, the head of TSCNET’s organising team, adds: “It was for sure a remarkable event, not just due to the lots of valuable ideas exchanged, but also due to a lot of fun and new friends made.” His résumé: “It was really great to see that all the efforts put into the organisation resulted in a successful event with satisfied participants again.” Unreserved approval!
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Pictures: TSCNET Services

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Effectiveness in project management

15.06.2017

Strengthening the individual performance to contribute to an organisation’s common goals – with this idea in mind, five employees of TSCNET Services recently have taken part in a two-day PRINCE2 Foundation course. PRINCE2, an acronym for PRojects IN Controlled Environments, is the name of a widely used de facto process-based method for effective project management, emphasising the power of clear and efficient communication. It applies to all types of projects. The course with a very international atmosphere was designed to get a firm understanding of how to successfully manage projects and control change on them. It took place in the heart of Munich, Germany, and was followed by the certificate exam for all five delegates.

To fully meet the requirements as a European Regional Security Coordinator (RSC), TSCNET Services usually runs several projects in parallel on a continuous basis. Many of them are highly complex and technically very challenging. They all must be managed in time, within budget, and at the required high level of quality within the TSCNET project management framework. As Denis Waitley, the American motivational speaker, writer and consultant, said: “Expect the best, plan for the worst, and prepare to be surprised.”

Martin Mach, Data Quality Manager at TSCNET, has participated in the course and passed the exam. “Getting a detailed overview of all the PRINCE2 principles, processes and themes helps us to organise resources, manage costs and quality, and cope with project risks,” he says. With him and his four co-workers being in the vanguard, project management best practices will redound to the benefit of the whole company. A PRINCE ennobles all the clan …

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TSCNET Training Days in prealpine lands

14.06.2017

Skilled employees are a part of our success story. That’s why at TSCNET Services we provide made-to-measure training programmes for all of our employees. At the beginning of June, most of them participated in our training days in Samerberg in the Bavarian mountains, about a one-hour drive south of Munich. The two-day event out of our working routine was focused on the enhancement of soft skills, such as communication and negotiation, and a better understanding of the specific role an individual plays within a team and its goals. Next to teambuilding, motivation and diversity were the leading topics.

The training has also been a great opportunity to refresh and redefine the rules of the successful cooperation and the power of well-thought and constructive feedback. Having in mind our multi-national and multi-lingual team, the trainers had chosen exercises that shed light on the different motives and needs driving our behaviour in every-day business. A body of research has revealed that diversity can be used as a strength to be smarter and more innovative at work. Recognising the underlying differences helps build teams that are able to overcome barriers and ensure performance improvement of both the individuals and the teams.

The programme with interactive workshops and a blend of different learning styles gave us the opportunity to develop skills and goals, and to have a lot of fun. The presenters and trainers – Nicola Rohner (High Balance), Boris Heizer, and Rudy Klopsch – knew how to engage participants with activities other than lectures and bring high energy and humor. The attendees return to work with a refreshed perspective and a boosted workplace culture. Last but not least: “The event was a great opportunity to welcome and get to know our soon-to-be colleagues,” says Alex Küster, Head of Operations. Stay tuned!
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Pictures: TSCNET Services

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Taking an active part – TSCNET Forum 2017

19.04.2017

On an annual basis, the TSCNET Forum is building on its tradition of bringing together TSCNET staff and users to deepen our mutual understanding of one another and further develop our seamless cooperation. On 27-29 June, the TSCNET Forum 2017 will take place behind the beautiful backdrop of the Bavarian Alps at the village Fall near Lenggries to provide insight into the current and upcoming services that TSCNET offers. With a new format, this year’s Forum will be even more beneficial for all involved!

Following the valuable feedback which helps us to improve our tailor-made services, this year’s TSCNET Forum is scheduled over three days to ensure enough time is available for the productive interchange between participants. And there will indeed be a lot to talk about! The leading discussions will address the cooperation of the Regional Security Coordinators (RSCs) in Europe, the upcoming software development and the rules of cooperation of the TSC TSOs – plus much more, including a lot of outdoor activities. We are looking forward to again seeing many TSCNET users in this stimulating and inspiring environment!

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TSCNET’s deep dive into soft skills

04.10.2016

Training and development help to strenghten employees’ skills and to improve a staff’s performance. Most of TSCNET’s employees participated in two full days training in Oberaudorf about an hour’s drive south of Munich, Germany. These interactive course was facilitated by two external trainers focusing on a variety of soft skills and keeping the audience highly engaged and active.

Negotiation skills and conflict solving ability took centre stage. Since conflicts are an inevitable part of life, it is important to deal with them in a positive, courteous and constructive way – to turn conflicts into opportunities. The training helped to learn to work with different types of people and to look at the bigger picture with the focus on finding a way forward together and achieving the organisational goals.

In addition, the importance of non verbal communication and body language was emphasised on through various exercises which will help in more effective public speaking and presentation skills. To top it up, an archery team building exercise under the direction of skilled instructors provided fun and a challenging, healthy competition.
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TSCNET Taining Days 2016

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Up to speed with project management

08.04.2016

Today, nearly all types of businesses require employees with excellent project management skills to keep various projects on track and to meet time, budget, and quality requirements. Focusing on operational excellence in 2016, TSCNET Services sets great store by the employees’ knowledge in project management, and engaged an external consultancy for a two-day training for current and future project managers to learn and train modern project management approaches and methodologies.

“At TSCNET, the high complexity of projects with various needs from different shareholders and the degree of cultural diversity within them, necessitate extra accurate and comprehensive planning, structuring and steering of projects,” says Emanuel Kofler, Project Management Officer at our company. Predrag Vujovic, Capacity Calculation Operations Manager at TSCNET, emphasises another aspect: “The training helped us to establish standards for project management activities and practices.” All participants affirmed that the two days flagged up the biggest challenges and showed how to address them.

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Training day for TSCNET employees

22.10.2015

Self-management and organisational skills help people to improve both work productivity and satisfaction. Experts consider them to be an essential component of high performing cultures. More than 20 TSCNET employees now participated in a full-day training near the office in Munich, Germany. The highly practical course led by a versed external trainer focussed on time-management and organising workflow.

Participants developed their ability to prioritise tasks and budget time in order to maximise personal productivity regardless of distractions within a busy working environment. The so-called Eisenhower Decision Matrix was introduced as good practice to distinguish between urgent and important tasks.

In addition, the tailor-made training was used to define general meeting rules and to hone communication and presentation skills for better public speaking and to get the message across more effectively.

 

TrainingDay

 

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