Transnational transmission grid within sight

15.12.2016

When providing services to our customers, TSCNET strongly relies on the quality of the input data. The data comes from different providers, gets created by different tools, and contains vast quantities of information about the European electricity grid. Monitoring and understanding this data is a key to success. TSCNET finished off a project to process and visualise this set of data more effectively using OSIsoft’s PI System, an application software for real-time data management that is already used by several European transmission system operators (TSOs).

Together with OSIsoft engineers, we configured the system to process the input datasets of the security assessment service securely and store them in a well-structured database. Using the flexible web-based tool for visualisation and four large wall-mounted digital screens, we create a permanent dynamic dashboard for the TSC Operators, to always have a clear overview about the status of the input data, and to get an immediate notification if a predefined set of discrepancy in the data is observed.

The dashbord combines operational data with graphics and core information about grid parameters. For now, our tool comprises data about the status of the generation nodes, the transformers and the transmission lines, and the tap position of the phase-shifting transformer (PSTs). A next step is increasing the tool’s scope by additional services, such as capacity calculation, and including the security assessment results.
.

TSCNET grid KPI dashboard

Pictures: Data Quality Manager Peter Ambrus explains data visualisation at TSCNET Service

.

See article on single page

MRA tool introduced

22.11.2016

TSCNET Services has developed an easy-to-handle tool to facilitate the cost-sharing process of so-called Multilateral Remedial Actions (MRAs). The first version of the subtle MRA tool (MRAT) has been launched successfully, with Martin Mach in charge, one of the Data Quality Managers at Team Operations. The second phase of the MRAT project has already been kicked off and will bring more enhancements of the tool.

As more and more energy from renewable sources has to be transmitted, Europe’s transmission system operators (TSOs) often have a hard time ensure the overall system security and managing congestions. Sometimes it is necessary to take so-called Multilateral Remedial Actions (MRAs) with more than two TSOs involved. These complex MRAs are indispensable to resolve security violations, but they often entail high costs. A special scheme based on a rather complicated mathematical algorithm is used to distribute the share of costs following the single tie-line decomposition (STD) mechanism.

.

See article on single page

Customer satisfaction – a never-ending race

25.07.2016

As part of ongoing efforts to improve our tools and services, TSCNET Services had released a web-based customer satisfaction survey on 10 May 2016 to help us understand whether we are still “getting it right”. The survey was live for a period of 40 days. After the survey was closed, we have collected the results and analysed them in depth. The most important ones:

  • Less than 10% of our customers think or feel “negative” about our company in general (not even one “very negative”)
  • A majority of our customers is satisfied with the services and tools provided by us.

The easy-to-use survey consisted of 20 questions ranging from customer attitudes towards our tools and services to demographic questions. An invitation mail and multiple reminder mails were sent to users and members of working groups to take part in the survey and provide their valuable feedback.

In the end, the survey was filled out by total 93 participants (38 completely, 55 partially). Overall, the feedback received was good and positive comments were received for the services and various other aspects. The customer quote that we all feel most proud of: TSCNET people “are very helpful if you need some advice”.

Performance improvement
However, as the purpose of this survey was to also determine the improvement points for further development and customer satisfaction, the next steps will now be to focus on the areas where our customers felt we could improve. Among other actions to be implemented, we will provide more information about procedures and people, and establish more (and better) alignment with customers and working groups.

We at TSCNET always have our focus on customer satisfaction and do our upmost to provide our clients with the best service and products possible – the survey plays an integral role in our drive for continuous improvement. A big thank-you goes out to each one of our customers who took the time to complete the survey. Certainly we will take all feedback and concerns seriously.

If you have additional questions regarding this survey, please contact our survey team via e-mail at “communications@tscnet.eu”.
.

See article on single page

TSCNET launches customer satisfaction survey

17.05.2016

As part of ongoing efforts to improve our tools and services, TSCNET has released a web-based customer satisfaction survey to help us understand whether we are still “getting it right”. It is not open to everyone, participants need to have an invitation to join. In the last few days, every user of one of our tools and every member of one of our bodies or working groups received his individual invitation e-mail.

The easy-to-use survey consists of 20 questions ranging from customer attitudes towards our tools and services to demographic questions. We at TSCNET always have our focus on customer satisfaction and do our upmost to provide our clients with the best service and products possible – the survey will play an integral role in our drive for continual improvement.

TSCNET takes privacy seriously. Survey responses will be strictly anonymous and will remain confidential. We do not collect respondent IP addresses and data will be analysed in accordance with our strict privacy guidelines. We will not make use of re-identification techniques. If you have additional questions regarding this survey, please contact our survey team via e-mail at “communications@tscnet.eu”.
.

See article on single page

Communications’ Tools

26.06.2014

Most of the European countries pursue a grid extension strategy. As other infrastructure projects, the expansion of the power grid needs cooperation among the stakeholders. The new “Grid Infrastructure Communications Toolkit”, provided by the European Union, with many helpful tips and practice examples helps to develop effective PR strategies and campaigns.

> See Toolkit website

See article on single page