TSCNET Training Days in prealpine lands


Skilled employees are a part of our success story. That’s why at TSCNET Services we provide made-to-measure training programmes for all of our employees. At the beginning of June, most of them participated in our training days in Samerberg in the Bavarian mountains, about a one-hour drive south of Munich. The two-day event out of our working routine was focused on the enhancement of soft skills, such as communication and negotiation, and a better understanding of the specific role an individual plays within a team and its goals. Next to teambuilding, motivation and diversity were the leading topics.

The training has also been a great opportunity to refresh and redefine the rules of the successful cooperation and the power of well-thought and constructive feedback. Having in mind our multi-national and multi-lingual team, the trainers had chosen exercises that shed light on the different motives and needs driving our behaviour in every-day business. A body of research has revealed that diversity can be used as a strength to be smarter and more innovative at work. Recognising the underlying differences helps build teams that are able to overcome barriers and ensure performance improvement of both the individuals and the teams.

The programme with interactive workshops and a blend of different learning styles gave us the opportunity to develop skills and goals, and to have a lot of fun. The presenters and trainers – Nicola Rohner (High Balance), Boris Heizer, and Rudy Klopsch – knew how to engage participants with activities other than lectures and bring high energy and humor. The attendees return to work with a refreshed perspective and a boosted workplace culture. Last but not least: “The event was a great opportunity to welcome and get to know our soon-to-be colleagues,” says Alex Küster, Head of Operations. Stay tuned!

Pictures: TSCNET Services


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Old environment with new horizons – change of job within TSCNET


No matter how interesting and exciting a job is, sooner or later every employee may feel the lure of a change in profession or may just fancy a new challenge. That may mean leaving the old workplace behind in search of a new, professional “promised land”, while also learning new skills along the way. It’s an opportunity for a qualified and experienced employee – but a great loss to the company. On this view, TSCNET Services offers and promotes a different solution: Change your job without changing your employer.

This is what Tin Bobetko did: In 2015, he had started as an Operator within TSCNET’s Operations team, coming from TSC member HOPS, the Croatian transmission system operator (TSO). As of now, he works as Business Implementation Manager in the Business Development team. With his eight years experience in Power System Engineering, he is responsible for the development and implementation of new tools, processes, products, and technologies to boost the services TSCNET provides to its customers. “Throughout my working career, I’ve always been enthusiastic about projects that required a lot of teamwork and offered the possibility to acquire new competencies and to evolve in various areas,” Tin says. This attitude is highly valued by the head of his new team, Mario Princip: “Tin joins us at an enthralling and challenging time, and both his vast experience and his urge for knowledge will help get a strong tailwind in our sails.” For a ship on its course to new destinations, that sounds like a most promising start.


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Inspired by “Science of Control” – new IT Application Manager


A strength of working together as a team is that each team member brings with them different knowledge, strengths and ideas. Tetiana Voloshyna has been hired as IT Application Manager within TSCNET’s IT Services and Development team. Amongst other skills, she adds a master’s degree and doctoral studies in: Economic Cybernetics. Sounds interesting – but what does that do for power transmission grid security? A whole lot! If you ask Wikipedia, cybernetics is “a transdisciplinary approach for exploring regulatory systems” and is used as a term to imply “control of any system using technology”. Plus doing that economically, meaning: using little money, time, etc. Bull’s eye! That’s exactly how one could describe what our customers and we at TSCNET Services are working for.

Tetiana was born and raised in Ukraine, and has built her career on working as a system analyst in a bank project, implementing a Teradata Data Warehouse appliance as a database analyst, and performing analytical and architectural IT duties in energy projects in Ukraine and the Netherlands in the past two years. “I am highly confident that the combination of Tetiana’s strong IT background with business knowledge will bring added value to our company and our customers,” says Cristian Bordeanu, Head of the IT Services and Development team.

Tetiana herself is enthusiastic about her new role which opens the door to different projects for the energy system in all of continental Europe. “I consider this position another step in my chain of roles carrying more and more responsibility”, she says. “I am very passionate about the work I do and I want to be really proud of the results,” Tetiana adds. The “Science of Control” paves the way greatly.


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“Under construction” – new IT Architect


“Architecture is a frame of mind, it’s about ideas; the profession is about how to translate those ideas into the real world,” says one of the most interesting definitions of  architecture, provided by the US-American composer and architect Christopher Janney. This description makes it easy to find a close relation between the art of constructing buildings and the role of our new coworker Jakub Furička, who recently took up the post of the IT Architect in TSCNET’s Team IT Services and Development. As in the world of brick and mortar construction, the architect in the information technology has to have the idea and the knowledge to see how all of the various pieces ought to fit together in the system bridging the gap between bits and the human world.

Jakub comes from Czechia. For nine years he had been building his professional experience in the field of software development by working for projects run by government, banks or insurance companies. But in his eyes, size matters. “The energy industry with its huge software projects and the challenge of sheer magnitude always fascinated me,” explains Jakub.

2010, he fulfilled his desire and started to work on his first software project for the energy industry at Unicorn Systems, one of the long-term partners of TSCNET. The project that he worked for until 2013 was later renamed to “AMICA” – and is best-known by our customers as our “advanced multisite integral congestion assessment module”. For Jakub it was a new dimension of fascination: He says he discovered the “beauty in software architecture”. Now he has to deal with “AMICA” again. Touch wood that working with us will add some concrete bricks to Jakub’s career, and that he will spot some more architectural beauty!


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Ambitious accession for Team Operations


TSCNET aspires to provide the best-in-class services for customers. For that purpose, we share knowledge, views, and values with them. It’s not that difficult, as many of our employees come from our customers. The most recent example is Jan Korinek, the new member of our Team Operations, coming from TSC member ČEPS, the Czech transmission system operator (TSO.)

Jan started at ČEPS after completing his studies at the Czech Technical University (CTU) in Prague. Working as a trade dispatcher and, later, an emergency dispatcher, he was supporting the team responsible for maintaining and upgrading 41 substations with 71 transformers to connect the high-voltage transmission system to the lower-voltage distribution system.

As a TSCNET Operator, Jan faces new challenges. What he likes the most about his new job, is the internationality with the chance to learn new things and meet new people. “I can work with new technologies, share various experiences, and help to improve the efficiency of energy system in the whole of Europe,” says Jan. He sets his sights high, but that should dovetail with the company goals.



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Volunteers by nature


In the maze of professional responsibilities and challenges it is easy to forget about the other areas where our energy can be used for the public good. TSCNET Services’ corporate volunteering initiative wants to buck this tendency. At the beginning of November, some of our employees supported the local group of the German Federation for the Environment and Nature Conservation (Bund für Umwelt und Naturschutz Deutschland) again. The idea behind this activity is simple: To go out and dedicate a bit of your time to the nature and environment.

This time it meant strengthening the habitats of crested newts (in German: Kammmolche, measuring 13 to 15cm, protected by European law) – one of the many rare and endangered species inhabiting the beautiful woodlands in the west of Munich (“Aubinger Lohe”), surrounded by fields and meadows. Equipped with working tools and protective gloves, TSCNET volunteers helped to remove the weeds and clear out the area to support the natural balance on the site.

Keeping in mind the idea, that what you give always comes back, we have agreed once more that offering help and support to others is the best gift we can make to ourselves. For the TSCNET Services team it was a great opportunity to spend some valuable time with colleagues and practice team-work in an unusual setting. A great experience that will benefit in our working environment!




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Quality rules!


If there is a secret of success, then it is quality. TSCNET’s quality management tries to ensure that our services meet user requirements. But we want more: We strive to exceed user expectations by promoting awareness of quality in all organisational processes. To achieve a consistent quality, we analyse and control all of our core processes. In order to clearly define the common harmonised procedures for all TSC members, detailed descriptions of all processes, quality standards and criteria are gathered in one document: The Rulebook.

The Rulebook’s first version was introduced in August 2014. Since then, the document was regularly updated according to the official maintenance procedure. TSCNET Services is in charge of preparing a draft version, elucidating all relevant changes of the operational processes and standards compared to the previous release. Then subsequently, the document is finalised in close cooperation with TSOs’ experts. In the end, the TSOs have two weeks to introduce the new version to all their employees affected.

Every updated version gets a number – if there are significant changes, the version number is rounded (e.g. “2.0”). In mid-September for example, the release 3.0 introduced the complete description of Multilateral Remedial Actions (MRAs) and Flow Based Capacity Calculation in Central Western Europe (CWE FB CC).

“Quality just needs rules and a strict set of standards,” says Enes Halilovic, one of the TSC Operators at TSCNET Services, who was involved in setting up the first Rulebook and every single updated version during the last two years. “A joint rulebook makes it easier for all of us to fulfil the goals we have and leads to a more transparent, more resilient, and much more efficient cooperation.”

Picture: Illustration using a press photo of BMW Group


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TSCNET’s deep dive into soft skills


Training and development help to strenghten employees’ skills and to improve a staff’s performance. Most of TSCNET’s employees participated in two full days training in Oberaudorf about an hour’s drive south of Munich, Germany. These interactive course was facilitated by two external trainers focusing on a variety of soft skills and keeping the audience highly engaged and active.

Negotiation skills and conflict solving ability took centre stage. Since conflicts are an inevitable part of life, it is important to deal with them in a positive, courteous and constructive way – to turn conflicts into opportunities. The training helped to learn to work with different types of people and to look at the bigger picture with the focus on finding a way forward together and achieving the organisational goals.

In addition, the importance of non verbal communication and body language was emphasised on through various exercises which will help in more effective public speaking and presentation skills. To top it up, an archery team building exercise under the direction of skilled instructors provided fun and a challenging, healthy competition.

TSCNET Taining Days 2016


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TSCNET welcomes passionate Management Assistant


New hires normally spend their first days reading handbooks, filling out forms, talking to co-workers and trying to keep their heads above water in what is often called the sink or swim game. It is even worse when their job is somehow linked to all the company’s activities with a million and one things going on. This may sound like a cliché, but it describes best the onboarding of Edyta Prościńska, TSCNET’s new Management Assistant.

In the face of the company’s constant increase of activities, services and customers, TSCNET needs additional workforce. “Our extended office provides more space and opportunity for discussions with our shareholders, clients and other stakeholders, and as a result more meetings are hosted at our premises,” says Daan Belgers, Head of Finance & Organisation. “There are many developments we need to plan ahead for. Furthermore, with the increasing maturity of our organisation, the request for internal and external reporting is also strengthened. Therefore, I am especially happy to welcome Edyta to our team!”

“I am excited about the perspective of working in an environment with an international spirit and full of new challenges,” says Edyta, born and raised in Poland. “This place has a lot of energy and a unique atmosphere. Right after my first interview, I was sure that this is the place I was looking for – and that is not only because Munich is an ideal hub for my future travels to the Alps. Becoming a part of the company as a member of the Finance & Organisation team is a great opportunity to develop my professional skills with the guidance of highly-qualified colleagues.”

Edyta brings knowledge in the area of office management and is a talented organiser, who is passionate about working in English and within an international and dynamic group of people. “Well, then TSCNET is the place to be!” says Daan. “I am sure that Edyta will further strengthen the backbone of our local organisation.”


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Training day for TSCNET employees


Self-management and organisational skills help people to improve both work productivity and satisfaction. Experts consider them to be an essential component of high performing cultures. More than 20 TSCNET employees now participated in a full-day training near the office in Munich, Germany. The highly practical course led by a versed external trainer focussed on time-management and organising workflow.

Participants developed their ability to prioritise tasks and budget time in order to maximise personal productivity regardless of distractions within a busy working environment. The so-called Eisenhower Decision Matrix was introduced as good practice to distinguish between urgent and important tasks.

In addition, the tailor-made training was used to define general meeting rules and to hone communication and presentation skills for better public speaking and to get the message across more effectively.




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