“In emergencies involving high voltages, quick help from proper specialists is needed,” explains Stevica Rakic, Project Manager at TSCNET shareholder APG, the Austrian transmission system operator (TSO). As the emergency services need accurate information, all 12,000 pylons in the APG control area have been equipped with an individual QR code since summer 2018. A corresponding specially developed smartphone application enables a reliable and quick notification of the right personnel in an emergency.
The QR codes are located on the pylon number plates and can be read with a scanner or simply with the camera from iOS or Android smartphones. If a random passer-by notices a potentially critical incident, he can press “Emergency Message” after scanning the code and the information process begins with automatically forwarding the message containing the relevant information to APG, the police, ambulance services, and the fire department. Besides, the person reporting is connected directly to the APG Security Center by phone.
If professional personnel use the function, APG’s digital security platform opens immediately. Of course, one cannot always rely on the availability of modern technology. Internet connections can be interrupted or there might be no smartphone available. Therefore, the familiar pylon and line numbers, as well as the emergency telephone number, remain on the plates so that an emergency message can still be sent without a smartphone or internet connection.