SPoCs for clients only!

18.08.2016

As business is mainly based on relationships, we want to stay in touch and better connected with your clients. It has been one of the valuable findings from TSCNET’s customer satisfaction survey, that every area of business should have a dedicated single point of contact (SPoC), a person serving as the coordinator or focal point of information. Here’s the overview:

  1. Daily services
    TSC TSOs: Alexander Küster, Head of Operations (e-mail)
    Central Eastern Europe: Mario Princip, Head of Business Development (e-mail)
    Central Western Europe: Alexander Küster, Head of Operations (e-mail)
    Northern Italian Borders: Alexander Küster, Head of Operations (e-mail)
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  2. Business process development and studies: Mario Princip, Head of Business Development (e-mail)
  3. Development of AMICA / TSC IT Platform (incl. testing & releases): Vandna Sharma, IT Application Manager (e-mail)
  4. Hosting and maintenance of AMICA / TSC IT Platform: Karel Jiřík, IT Service Operation Manager (e-mail)
  5. IT infrastructure (extranet, etc.): João Severo da Fonseca, IT Infrastructure Specialist (e-mail)
  6. TSC user training: Aanchal Sood, Business Administration Manager (e-mail)
  7. Financial & personnel management: Daan Belgers, Head of Finance & Organisation (e-mail)
  8. Contract management & legal matters: Daan Belgers, Head of Finance & Organisation (e-mail)
  9. PR & communications: Christoph Meinersmann, Communications Specialist (external; e-mail)
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The list will be updated regularly on this website. If there are any questions, do not hesitate to get in touch with TSCNET Services! Everyone at our company will be happy to help!

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SPoCs for clients only!