The people at TSCNET Services – turning expertise and experience into customer benefit
We at TSCNET Services support the transmission system operators as service providers and pathfinders on a partnership basis. For this difficult task, we bring experienced and highly motivated experts from various fields of competence into our team.
The company is headed by two Managing Directors: Maik Neubauer and Uwe Zimmermann. They cooperate closely with the team heads as part of the management team. TSCNET Services is organised in four units with optimised communication processes and clear responsibilities: Service Operations, Service Development, IT Services, and Corporate Services.
In addition to the four teams, we have set up a separate staff position for the management of our Coordinated Security Analysis (CSA) programme. We have entrusted this important task to Veronika Doppelhammer.
The right organisational framework
In order to develop a competitive strategy and establish the appropriate organisational environment, we analysed the processes within our value chain. We used the results to arrange our structures and workflows as efficiently as possible and to align them optimally to the needs of our customers.
At TSCNET Services, we have a simple and clear structure where the duties, authority and responsibility of every team member is clearly defined. In our High Level Governance Model, we have consistently positioned our four organisational units along the value chain. A project portfolio management system within the company enables cooperation with various stakeholders across team boundaries. In addition, new career opportunities are opening up for our employees.
Five Corporate Values: Integrity, Customer Orientation, Quality, Passion, and Speak-up Mentality.
We build on expertise because we care
Since safe operation of power transmission networks depends on knowledge and experience, our employees are our most valuable resource and their expertise plays an important role in achieving our goal to be our customers’ first choice for integrated and specialised services. We want to work together in an atmosphere of trust and shared responsibility towards a common goal
In our work for our customers and in cooperation with our colleagues, we are consistently guided by the five Corporate Values we have incorporated into the culture of TSCNET Services: Integrity, Customer Orientation, Quality, Passion, and Speak-up Mentality. They shape our common corporate culture and have a major impact on the success of our company.
Continually enhancing our capabilities
“Every successful company is a learning organisation. Ongoing training and the personal development of every employee are an integral part of every level and every position at our company. But just as important is that the teams exchange their knowledge, learn from each other and find a way to really cooperate.”
Martin Mach, Lead Data Visualisation & MRAT