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Service Development Manager (m/f/d)

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Service Development

The job - at a glance

Who we are

Working with us

We are a smart and highly skilled bunch of people from more than 35 countries: In our team, we don't just pay lip service to diversity – we live it every day. What unites us, is the real motivation to develop and contribute to new ways and new standards for a secure energy supply in Europe. We actively work with our culture and use our company behaviours as compass for our performance.

We don't just offer a great job - also great benefits

We strive to provide TSCNET employees with an inspiring benefits experience, focused on supporting their physical, financial, and emotional wellbeing.

Financials & Personnel Development

Flexibility & Family

Health & Wellbeing

We don’t just offer a great job – also great benefits

We don’t just offer a great job – also great benefits 
  • A competitive salary package with performance-based pay and attractive compensation for contributions to the retirement scheme 
  • Financial and practical relocation assistance for employees from abroad to help them get started in Germany. 
  • Individual development and training plans with dedicated budget 
  • We prioritize health:  A positive working environment, 24/7 hotline for enhanced mental health, bike leasing, coffee & tea and fresh fruit 
  • Plenty of staff events throughout the year 
  • Work-life balance through flexible working hours and hybrid working models  
  • Work from anywhere: Worldwide ‘Workation’ for up to 4 weeks a year 

This is what your day will look like

  • Drive the development of cross-border capacity calculation services in the field of (electric) power system operation from the conceptual phase until and including the roll out to production through the service development projects
  • Cooperate closely with internal and external stakeholders (with strong focus on our customers the Transmission System Operators for electricity) and deliver the service development roadmaps that ensure compliance with EU regulatory requirements for Regional Coordination Centers
  • Deliver overall service design of regional coordination services with regards to needed capabilities, resources, processes, and systems
  • Supervise quality of the implemented services (based on KPI reports) and drive continuous improvements through the service management processes and service development projects
  • Prepare detailed service offerings for customers (for Service Level Agreements) including proposal of service KPIs that are aligned with financial aspects
  • Provide advice and guidance to the management on service-related issues within the area of responsibility
  • Coordinate service onboarding to colleagues and ensure knowledge management throughout company value chain
  • Ensure alignment and integration of multiple cross-service functions to deliver consistent, efficient, and financially optimized cross-services performance across the organization (--->this is related to cross-service alignments that we are trying to establish among services)

You come with

  • Bachelor's Degree in Power Systems / Electrical Engineering or similar
  • 5+ years of experience in power system engineering, ideally experience in a TSO / transmission system operation business and involvement in Coordinated Capacity Calculation developments in CORE or Italy North Capacity Calculation Regions
  • Knowledge of EU regulatory requirements for Regional Coordination Centers (RCCs) & Transmission System Operators (TSOs) in Europe
  • Feeling comfortable managing internal and external stakeholders, ideally possesses an extensive network of contacts in the RCC/TSO business
  • Experience with resource and budgeting processes / management
  • Friendly and pro-active personality with the ability of thinking strategically

Why Join Us?

At TSCNET, we play a critical role in ensuring a stable and secure energy grid in Europe. Together with our other RCC partners, by managing grid capacities and coordinating preventive measures, we’re actively making the energy transition possible.

What makes working with us special?

We offer a dynamic, collaborative environment where you’ll be part of a global international team—with over 40 nationalities and counting! Our work in the RCC sector is diverse, requiring a unique combination of expertise, and we’re always on the lookout for passionate professionals who take their work seriously.

If you’re seeking a chance to grow both personally and professionally—while also making lasting connections with your colleagues—this is the place for you.

What are you waiting for?

Follow your aspirations and explore our exciting job opportunities and become part of something remarkable!

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