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IT Service Delivery Manager (m/f/d)

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Information Technology

The job - at a glance

Who we are

We are a truly international team and proud to play a central role in securing the electricity supply for Europe. As one of the leading Regional Coordination Centre (RCCs), we and our partners, provide integrated services to 16 electricity transmission system operators (TSOs) and their control centers in 12 European countries. Our network security assessment and capacity calculation procedures, play an incremental role in securing the operational security of the European power system every hour of the day, around the clock.
Working with us
We are a smart and highly skilled bunch of people from more than 35 countries: In our team, we don't just pay lip service to diversity – we live it every day. What unites us, is the real motivation to develop and contribute to new ways and new standards for a secure energy supply in Europe. We actively work with our culture and use our company behaviours as compass for our performance.

We don't just offer a great job - also great benefits

We strive to provide TSCNET employees with an inspiring benefits experience, focused on supporting their physical, financial, and emotional wellbeing.

Financials & Personnel Development

Flexibility & Family

Health & Wellbeing

This is what your day will look like

System Design:
  • Assist in designing IT systems, including hardware, software, networks, and integration points as part of the development of IT architectural solutions.
Technology Evaluation and Selection:
  • Support the evaluation of new technologies, tools, and platforms to determine their suitability for adoption.
Requirements Analysis:
  • Collaborate with stakeholders to gather and analyse business requirements, translating them into technical specifications.
Service Delivery Management:
  • Being accountable and responsible for the delivery of one or several IT services (Application & Infrastructure) and managing them throughout their lifecycle.
  • Assist in the development and implementation of IT service delivery processes and standard operating procedures.
  • Monitor service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions.
  • Responsible for managing or participating in the vendor lifecycle management activities including RFP process, vendor contract negotiations, vendor performance etc.
Incident and Problem Management:
  • Support the resolution of incidents and problems related to IT systems and services, ensuring timely resolution and minimal impact on users.
Change and Release Management:
  • Play the role of a Change Manager and assist in managing the change and release processes, including planning, scheduling, coordinating, and governance related to the changes to IT systems and services.
Documentation and Reporting:
  • Maintain accurate documentation of service delivery processes and related procedures.
  • Regular reporting on critical success factors and key performance indicators

You come with

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Hands on experience in IT architecture principles, methodologies, and best practices.
  • Strong understanding and experience with IT service management using ITIL framework. Familiarity with other frameworks like COBIT, or ISO/IEC 20000 are a plus.
  • Proficiency in systems analysis, requirements gathering, and technical documentation.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Experience with IT service management tools (ServiceNow & Jira) and systems are a plus.
  • ITIL certification (Foundation level) is mandatory. TOGAF, AWS Certified Solutions Architect etc. are desirable.

Your online application

TSCNET Services GmbH
Weihenstephaner Strasse 9
81673 München (Munich)
D/Germany

E-Mail: jobs@tscnet.eu
www.tscnet.eu

What makes it special to work for us?

We ensure the provision of grid capacities and coordinate counter­measures in the case of imminent bottlenecks in electricity production or consumption. Together with our partners, we make the energy transition possible.

We have so much to offer! The RCC business requires a multi-facetted skillset and what all of them have in common, is that we are looking for great colleagues who take the work seriously and who want to make new Friends.

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