Data protection – we respect the privacy of your personal data

Thank you for visiting our website and your interest in our company. The following statement is a brief explanation about the personal data we collect on our web pages when you visit our website, why we collect such data and what we do with it.

Protecting the security and privacy of your personal data is important to TSCNET Services; therefore, we maintain this website in compliance with applicable laws on data privacy protection and data security.

The General Data Protection Regulation (GDPR) is welcomed by TSCNET Services – we consider it another good opportunity to show that we are taking the protection of your data seriously.

General information on data processing
We only ever collect and use our users’ personal data where this is necessary for providing a functioning website and our contents and services. Our users’ personal data are usually only collected and used with the users’ consent. Exceptionally, this is not the case if it is not possible to obtain prior consent for material reasons and the processing of such data is permitted by law.

Our processing of personal data is lawful when the data subject has given consent to such processing under Article 6 (1) a) of the EU General Data Protection Regulation (GDPR). The processing necessary for the performance of a contract to which the data subject is a party is lawful under Article 6(1) b) GDPR. This also applies to processing which is necessary prior to entering into a contract. The processing of personal data necessary for compliance with a legal obligation to which our company is subject is lawful under Article 6 (1) c) GDPR. Processing which is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, is lawful under Article 6(1) f) GDPR. The data subject’s personal data will be erased as soon as the reasons for which it has been stored no longer apply. Personal data may also be stored if required by European or national laws, European Union regulations, laws or other legal provisions to which we are subject in our function as controller. Data are also erased if a period of storage stipulated in the stated norms expires, unless the data must continue to be stored for the purpose of entering or fulfilling a contract.

Data collection and processing
Personal data (e.g. name, address, e-mail, etc.) do not have to be provided in order to use our online services.

Creation of log files
We automatically collect and store for a temporary period log files on our servers and information sent to us by your browser. Such data include but are not limited to

  • The browser type/version
  • The operating system used
  • Referrer URL (the previously visited website)
  • Host name of the accessing computer (IP address)
  • The date and time of your visit to the website
  • Status code of the website visited

We cannot use this data to draw any conclusions about your personal identity; such data are only evaluated for statistical purposes with the aim of optimising our website and our services.

Making contact
Personal data are also collected if you disclose them to us voluntarily. This may be the case, for example, in relation to pre-contractual measures, such as ordering services, recording registration data for closed user groups, for applications relating to advertised job vacancies or orders for newsletters and information material. Your data are also treated confidentially in these cases and is not passed on to third parties unless this is necessary for the purpose of completing your order.

Our website uses cookies. A cookie is a data package which is sent by a website when it is visited and which, as the user of the website, your browser stores on your hard disk. If you go back to our website’s server to use the website again, your computer’s browser returns the cookie previously received by it to the server. This procedure enables the server to evaluate the information it has received in various ways. Cookies can, for example, manage advertising banners or make it easier to navigate on a website.

There are two types of cookies: temporary “session” cookies and persistent cookies.

Session cookies are deleted automatically when you close the browser. These cookies store a “session ID” which can assign various queries made by your browser to the common session. This enables your computer to be recognised the next time you return to our website. Session cookies need to be used to enable us to make the website available to you. The processing of your personal data using session cookies is lawful under Article 6(1) f) GDPR.

Persistent cookies automatically expire after a specific length of time, which may differ according to the type of cookie. You can delete cookies in your browser’s security settings at any time. Cookies allow us to understand, for the purposes stated above, how and to what extent you are using the website. The purpose of these cookies is to optimise your surfing of our website. Persistent cookies are used with your consent. The relevant data processing is lawful under Article 6(1) a) GDPR.

If, as the user of the website, you wish to stop cookies being used, you can do this by changing the settings in the Internet Browser you are using: this is the programme you use to open and display websites (e.g. Internet Explorer, Firefox, Opera, Chrome or Safari). However, in some cases you may find that you are no longer able to make full use of all the functions on our website.

Social media plugins
Our website makes use of social plugins („plugins“) belonging to social networks Facebook, LinkedIn, Xing, and YouTube and to the micro-blogging service, Twitter. These services are provided by the following companies: Facebook Inc., LinkedIn, Xing, YouTube and Twitter Inc („provider“).

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). An overview of Facebook’s plug-ins and their appearance is available here:

LinkedIn is operated by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Irland (“LinkedIn”). An overview of LinkedIn’s plugins and how they look like is provided here:

XING is operated by XING AG., Xing AG, Dammtorstr. 30, 20354 Hamburg, Germany (“XING”). An overview of XING’s plugins and how they look like is provided here:

Youtube belongs to Google Inc. and is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. You will find an overview of the Youtube plugins and their appearance here:

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103. An overview of Twitter’s plug-ins and their appearance is available here:

When you visit a page of our website that features the above-mentioned plugins, no connection to the provider servers will be made unless activating the plugins and hereby giving your consent to forwarding data. The content of the respective plugins will then be sent by the corresponding provider to your browser and gets included in the page. By including the plugins the providers are given the information, that your browser has opened the corresponding page on our website, even if you do not have a profile on one of the respective provider’s networks or are currently not logged on. This information (including your IP address) is transferred directly from your browser to one of the respective provider’s servers, where it may be saved.

If you are logged in to one of the social networks, the providers can register your visit to our website. If you interact with the plugins, for example by clicking on the „Like“ or the „Twitter“-button, the corresponding information will likewise be forwarded to and saved on a provider’s server. Furthermore, the information is published on your social network or Twitter account and shown to your network.

To access the purpose and scope of your data sharing activities or the processing and utilisation of the data by the providers as well as your relevant rights and setting options to protect your private environment, please consult your provider’s data protection terms.


If you do not wish Facebook, LinkedIn, Xing, YouTube and Twitter to file the data gathered through our website on your profile on the corresponding network, you must log out of the relevant network before activating the respective plugins.

You can also prevent your browser from loading of individual plugins completely, for example the Facebook plugin with the „Facebook Blocker“.

Job advertisements / Online job applications
On our website we invite candidates to apply for a job at TSCNET Services GmbH by by getting in touch with us via e-mail, including professional resume and motivation letter. Data are not passed on to third parties. We collect, process and use your application data solely for the purposes of the application procedure in compliance with legal requirements.

Extranet / TSCNET Academy
We offer our users the option of using their personal data to login to the Extranet and to the e-learning platform of the TSCNET Academy. The data are entered in an input screen, transmitted to us and stored. Data are not disclosed to third parties. The following data are collected during the registration process: E-mail address.

The user’s consent to the processing of these data is obtained during the registration process.

Right to information and rectification, restriction of processing, erasure, objection and revocation of consent
You are entitled to receive information about the personal data stored on you, about its source and recipients as well as the purpose for which it is being stored. You can require us to correct or erase your data or restrict its processing if the data is objectively incorrect or processing is not (or no longer) permissible. You may also be entitled to a restriction of the processing if TSCNET Services GmbH no longer needs the data, but you do need this data to assert, exercise or defend legal claims.

If we have processed your data after weighing up competing interests, you are entitled to object to such processing. You have the right to revoke your declaration of consent under data protection law at any time. Withdrawal of consent does not prejudice the lawfulness of processing based on previous consent given prior to its revocation.

In order to exercise your rights, please contact the data protection officer at TSCNET Services GmbH:

Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

Please feel free to contact us by e-mail or letter using the following contact data:

Data Protection Officer TSNET Services GmbH
c/o activeMind AG
Potsdamer Str. 3
80802 München

Phone: +49 (0)89 919294-900

If you wish to contact us by e-mail, you should be aware that the content of unencrypted e-mails may be read by unauthorised third parties. We therefore recommend that you send any confidential information either in encrypted form or by post.

TSCNET Services GmbH disclaims all warranty for the security of data transmitted across the Internet. Messages sent by e-mail are not encrypted. This means it is not possible to wholly exclude the possibility that the contents of such e-mails may be read by third parties. We therefore recommend that you send any confidential information by post only. TSCNET Services GmbH takes appropriate technical and organisational precautions to guarantee the security of your personal data which is administered by us.

We are at pains to ensure that your data is protected against loss, destruction, falsification, manipulation and unauthorised access or unauthorised disclosure.

We encourage parents and guardians to keep an eye on their children’s online activities. Children should not send personal details to us without permission from their parents or guardians. We do not request personal details from children, do not purposely gather such details, and without authorisation, do not disclose them to third parties.

Changes to the data protection rules
Ongoing changes to our website or the implementation of new technology and similar may mean that it is necessary to change this data privacy statement. We therefore reserve the right to make changes to this data privacy statement with effect for the future at any time. We therefore recommend that you reread the latest data privacy statement from time to time.

Any further questions?
If you have any further questions about how your personal data is processed, or if you would like to request information, please contact the data protection officer at TSCNET Services using the address below:

Data Protection Officer TSNET Services GmbH
c/o activeMind AG
Potsdamer Str. 3
80802 München

Phone: +49 (0)89 919294-900


January 2020