SPoCs for clients only!

As business is mainly based on relationships, we want to stay in touch and better connected with your clients. It has been one of the valuable findings from TSCNET’s customer satisfaction survey, that every area of business should have a dedicated single point of contact (SPoC), a person serving as the coordinator or focal point of information. Here’s the overview:

Service area Single Point of Contact (SPoC)
1. Daily services
– TSC TSOs Alexander Küster,
Head of Service Operations (e-mail)
– Central Eastern Europe Mario Princip,
Head of Service Development (e-mail)
– Central Western Europe Alexander Küster,
Head of Service Operations (e-mail)
– Northern Italian Borders Alexander Küster,
Head of Service Operations (e-mail)
2. Business process development
and studies
Mario Princip,
Head of Service Development (e-mail)
3. Development of AMICA / TSC IT
Platform
(incl. testing & releases)
Tetiana Voloshyna,
Functional Architect (e-mail)
4. Hosting and maintenance of AMICA /
TSC IT Platform
Karel Jiřík,
Head of IT Services (e-mail)
5. IT infrastructure
(extranet, etc.)
Alexander Küster,
Head of Service Operations (e-mail)
6. TSC user training Aanchal Sood,
HR & Development Manager (e-mail)
7. Financial & personnel management Daan Belgers,
Head of Corporate Services (e-mail)
8. Contract management &
legal matters
Daan Belgers,
Head of Corporate Services (e-mail)
9. PR & communications Christoph Meinersmann,
Communications (external consultant; e-mail)

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The list will be updated regularly on this website. If there are any questions, do not hesitate to get in touch with TSCNET Services! Everyone at our company will be happy to help!