Interview with Ivana Duraković, Head of Service Operations
What is your background?
What do you do at TSCNET?
Well, I’m leading a Business Unit that helps to provide our services and make sure they are running 24/7 from an operations perspective. We work and monitor around the clock to essentially make sure that all necessary support is provided for Transmission System Operators to maintain operational security of electricity system.
As most of managerial positions, I naturally have a lot of coordination and interaction, internally, with our customers and other RCCs, we cooperate with. So, I do spend quite a bit of time in meetings and try to make very sure, that everything we talk about is also acted upon and executed. I still, after many years working in the TSO world, can find new challenges and consider what we do so incredibly interesting.
What actually happens in the Operations room in the office?
What is really cool there, is as we act like a central place from where our Services are operated. We have access to a lot of information and this is where you get the good and complete view of the mutual connection and interaction between the Services. We are covering quite a broad pallet of technical knowledge and details of processes. TSCNET Operations is definitely one of the places with a great potential to develop technical skills.
There is always someone available to cover our 24/7 obligations and support our customers in case of need.
So, what advice would you give to someone who is considering a career with TSCNET ?
Be open-minded, that is the key thing. This business is so diverse, both in terms of people and the tasks we do. There is so much to learn here, but it takes some time to create the broader overview and dive deeper into the transmission systems world. There is so much knowledge in this house and you really need to embrace it and learn from everyone!
What is so special about TSCNET?
What do you do when you don’t work?
Be open-minded, that is the key thing. This business is so diverse, both in terms of people and the tasks we do.
Head of Service Operations
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Power- People - Culture:
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We believe in empowering people. We believe in having a good time at work. We believe in hiring the best people and profiles on the market. We are growing and constantly on the lookout for the best talent.
In TSCNET we have gathered around 100 of the smartest people who are all passionate about power and delivering the best service possible. We have a huge variety of profiles and diversity is for us a natural and constant element in our culture and collaboration.