SPoCs for clients only!

phonecall

As business is mainly based on relationships, we want to stay in touch and better connected with your clients. It has been one of the valuable findings from TSCNET’s customer satisfaction survey, that every area of business should have a dedicated single point of contact (SPoC), a person serving as the coordinator or focal point of information. Here’s the overview:

Service area Single Point of Contact (SPoC)
1. Daily services
– TSC TSOs Alexander Küster,
Head of Operations (e-mail)
– Central Eastern Europe Mario Princip,
Head of Business Development (e-mail)
– Central Western Europe Alexander Küster,
Head of Operations (e-mail)
– Northern Italian Borders Alexander Küster,
Head of Operations (e-mail)
2. Business process development
and studies
Mario Princip,
Head of Business Development (e-mail)
3. Development of AMICA / TSC IT
Platform
(incl. testing & releases)
Tetiana Voloshyna,
IT Application Manager (e-mail)
4. Hosting and maintenance of AMICA /
TSC IT Platform
Karel Jiřík,
IT Service Operation Manager (e-mail)
5. IT infrastructure
(extranet, etc.)
João Severo da Fonseca,
IT Infrastructure Specialist (e-mail)
6. TSC user training Aanchal Sood,
Business Administration Manager (e-mail)
7. Financial & personnel management Daan Belgers,
Head of Finance & Organisation (e-mail)
8. Contract management &
legal matters
Daan Belgers,
Head of Finance & Organisation (e-mail)
9. PR & communications Christoph Meinersmann,
Communications Specialist (external; e-mail)

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The list will be updated regularly on this website. If there are any questions, do not hesitate to get in touch with TSCNET Services! Everyone at our company will be happy to help!

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